Refund Policy

The short version

Digital products cannot be physically returned, so we keep the policy clear and simple:

• A full refund within 3 days of purchase if the files have not been downloaded.
• A full refund or a replacement within 14 days if a file is defective, does not open, or the wrong product was delivered.

1. Refund within 3 days, before downloading

If you change your mind and have not downloaded the files, email us within 3 days of your purchase and we will refund you in full. We check the download log for your order to confirm the files were not downloaded, then submit the refund to Paddle. Once a refund is issued, your licence to use the product ends and the download link stops working.

2. Defective file or wrong product within 14 days

If a file is defective, does not open in standard software, or you received a product other than the one you bought, then within 14 days of purchase you can choose between:

• a replacement file or the correct product, at no cost,
• or a full refund.

This applies even if you have already downloaded the files, because the problem is with the product itself and not a change of mind. A screenshot helps us resolve it faster.

3. After those windows

Requests that arrive after those windows are reviewed case by case. Email us and explain what happened, and we will consider every request in good faith.

4. How to request a refund

1. Email support@hadirstore.com.
2. Include the email address you used at checkout, and your Paddle order number if you have it (it is on your receipt).
3. Tell us briefly why. If the problem is with a file, attach a screenshot.

You can also reply directly to the Paddle receipt email to request a refund. We answer every message within one business day.

5. Paddle's role as merchant of record

Paddle.com is the merchant of record for all orders and is the party that issues the refund. In that capacity, Paddle may also review refund requests under its own policy within 14 days of purchase, independently of the policy described above.

6. How refunds are paid

Refunds go back to the original payment method you used, and normally appear on your statement within 5 to 10 business days depending on your bank. Any VAT collected is refunded along with the product price.

7. Fair use

We reserve the right to decline refunds in cases of clear abuse, for example repeated purchase and refund of the same products, or evidence that files were redistributed. When a refund is issued, your licence to use the product ends and you must delete the files.

8. Your statutory rights

This policy adds to your rights and never limits them. Nothing above affects non-waivable statutory rights in your country of residence, including for example the 14-day right of withdrawal in the EU and the UK, a right that ends once the download of digital content starts with the buyer's consent.